Open the Propex24 Totality App
Open the Propex24 Totality App on your device.
Tap Login, then tap Forgot password.
Existing client mobile guide
Accessing Propex24 Core and the Propex24 Totality App on mobile
Step-by-step instructions for existing Propex24 clients using the Propex24 Totality App to access Propex24 Core, deposits, withdrawals and mobile trading access.
Before you start: download the Propex24 Totality App. If you use WhatsApp for approvals, make sure WhatsApp is installed and available on the same device.
Enter your username
For first time login, enter your normal ID and proceed straight to Forgot password.
Enter your username, which is your Client ID. The PDF notes this is 8 number digits.
Approve the 2FA request
2FA will be sent to WhatsApp where available.
In WhatsApp, a message will appear. If you approve the request, select Yes. Alternatively, request an SMS or email code and enter it in the Propex24 Totality App.
Create a new password
Return to the Propex24 Totality App. The Forgot password screen will appear.
Create a new password using at least 12 characters, including uppercase and lowercase letters, numbers and a special character.
Re-login and approve again
Re-login: enter your ID and new password.
Because you now have new credentials, another 2FA approval may appear. Approve the prompt and wait around 15 seconds.
Use Propex24 Core
You will then be directed to Propex24 Core.
From the Manage area you can access Deposit, Withdrawal, Trade, Add currency account, Open new account, Position transfer and Transfer assets.
Start trading access
If you select Trade, choose the account you want to access.
Select Start trading to access mobile trading through the Propex24 Totality App. To go back to the dashboard, use the back button in the top left corner.
Support: For account-specific or technical help, contact Propex24 at help@propex24.com or call +61 2 8231 3655. This guide is for platform access only and does not provide trading advice.